Service Manager - Electrical Service & Install Department

Salary: $130,000 per year (paid weekly)

Benefits: Company Vehicle Health Insurance PTO 401(k) Match

Lead a High-Performing Team. Build a Stronger Service Department. Make a Lasting Impact.

Absolute Electric is looking for a driven, experienced, and people-focused Service Manager to lead our Service and Install Department. This is a key leadership role responsible for technician performance, customer satisfaction, operational efficiency, and team development.

If you're a strong communicator, a natural coach, and a hands-on problem solver with a background in electrical or home service operations, this is an opportunity to lead a department where your work truly matters.

About Absolute Electric

Founded in 2006, Absolute Electric LLC is a family-owned residential service company committed to integrity, professionalism, and exceptional customer care. We invest heavily in team development, training, and leadership support because we believe great companies are built by great people.

As our Service Manager, you will be the leader our field team looks to for direction, coaching, and support.

What You'll Do

Leadership & Team Development

• Lead Service & Install Technicians, focusing on performance, professionalism, and customer care
• Conduct 1-on-1 coaching, field ride-alongs, invoice reviews, and ongoing training
• Recruit, interview, hire, and onboard new technicians
• Build and strengthen team culture through communication, accountability, and recognition
• Ensure technicians follow our Service Delivery System, including safety inspections, solution-based selling, maintenance plan offerings, and customer education

Operational Management

• Work closely with the Dispatcher to ensure the right technician is on the right job at the right time
• Track KPIs and implement strategies to improve performance and revenue
• Review invoices, forms, photos, and job documentation for accuracy and completeness
• Oversee tool, equipment, and fleet maintenance -- coordinating with the Warehouse Coordinator
• Conduct periodic truck inspections, inventory checks, and materials process reviews

Customer Satisfaction & Conflict Resolution

• Ensure customer satisfaction systems are followed and improved
• Intervene proactively in situations with negative feedback
• Maintain professional communication with customers, vendors, technicians, and leadership

What We're Looking For

• 3+ years of supervisory or management experience in electrical residential service
• Strong technical understanding of diagnosing electrical issues and service procedures
• Proven experience coaching technicians and improving team performance
• Excellent communication, organization, and conflict-resolution skills
• Professional appearance, strong leadership presence, and a positive attitude
• Valid driver's license

Physical Requirements

• Lift/move up to 30 lbs
• Stand, walk, sit, and climb ladders as needed

Why Join Absolute Electric?

We value our leaders, and we show it.

Compensation & Benefits

• $130,000 annual salary (paid weekly)
• Company vehicle + weekly gas allowance
• 401(k) with 4% company match (after 6 months)
• 75% employer reimbursement of individual health insurance premiums (after 90 days)
• Supplemental Insurance: Employer pays 75% up to $250/month
• 3 weeks PTO
• Paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & Day After, Christmas Eve and Christmas Day
  

What Makes Us Different

• Family-owned and team-oriented culture
• Strong leadership support
• High expectations paired with high appreciation
• Commitment to professional development and internal growth
• A company that values integrity, respect, and excellence